1+ day, 4+ hour ago   (917+ words) A new architecture that gives AI a shared understanding of the customer and the business — and enables it to act with trust Six trusted capabilities and a new AI Control Plane, built for an open and composable AI ecosystem Consider…...

4+ day, 6+ hour ago   (403+ words) The gap between companies winning with agentic AI and those stuck in pilot isn't speed. It's what they did before they hit launch. There’s a question every boardroom is stuck on right now: are we moving fast enough? It’s the…...

3+ day, 23+ hour ago   (411+ words) Grounded in Data 360, a retail superagent recommends products, answers questions, resolves order issues, and knows when to involve a service rep. Crocs, Inc. creates casual footwear and accessories through the Crocs and HEYDUDE brands, serving millions of shoppers worldwide. As…...

1+ week, 1+ day ago   (189+ words) Other key results: Among the 30% already running agents in production, deployments reach ROI in about eight months, with an employee adoption rate of 53% and a 29% average lift in customer satisfaction. If speed of deployment drove returns, the earliest and largest…...

1+ week, 2+ day ago   (438+ words) Agentforce has been recognised as the #1 Agentic AI Product in G2's 2026 Best Software Awards. Based on authentic customer feedback from more than 500,000 reviews and market presence data, this top ranking reinforces Salesforce's leadership in delivering the Agentic Enterprise, powered by…...

1+ week, 5+ day ago   (795+ words) Improve your customer experiences with the latest service insights. The future of customer service belongs to organizations that connect people, AI, and customer data across every interaction. Customer service has entered an era where AI agents don’t just assist the…...

1+ week, 5+ day ago   (469+ words) Back when I joined Salesforce, one of the first things that struck me was the sheer ambition of our engineering organization. Fifteen thousand engineers shipping software across a portfolio of products that millions of businesses depend on. First, let me…...

2+ week, 5+ day ago   (263+ words) Ecommerce teams spend hours every week clicking through menus, searching for deeply buried tools, and manually reconciling product data across channels. The August 2026 release fixes that frustration by handing you the keys to your operational workspace. Here’s everything you need…...

3+ week, 15+ hour ago   (11+ words) Salesforce...

3+ week, 15+ hour ago   (10+ words) Salesforce...