News
South East Water to pay £30.5m after repeated supply failures
3+ hour, 40+ min ago (444+ words) Troubled South East Water must pay £30.5 million after investigations by the industry watchdog following supply interruptions affecting hundreds of thousands of households across Kent and Sussex. Ofwat said the redress package concludes three investigations into the supplier and includes a…...
£10bn Thames Water rescue bid poses ‘unfair costs to customers’ – minister
3+ week, 6+ day ago (1036+ words) A £10 billion rescue bid for Thames Water poses an “unfair cost to consumers”, Environment Secretary Emma Reynolds has warned. Ms Reynolds told the Commons she had written to regulator Ofwat to say that she did not believe the plan to…...
Government raises doubts over £10bn rescue deal for troubled Thames Water
4+ week, 1+ hour ago (964+ words) Ministers have said they are not convinced a £10 billion rescue deal for Thames Water is “good enough” for consumers or the environment. Environment Secretary Emma Reynolds has written to regulator Ofwat to say that the rescue bid does not sufficiently…...
Thames Water rescue in doubt as Government ‘raises objections over deal’
4+ week, 3+ hour ago (496+ words) Thames Water is reportedly on the brink of temporary nationalisation after the Environment Secretary cast doubt on a £10 billion rescue deal for the troubled supplier. Emma Reynolds is understood to have written to water regulator Ofwat on Monday warning the…...
Ovo ordered to pay customers share of £10 million following Ofgem ruling
1+ mon, 1+ week ago (459+ words) Ovo Energy is to pay out more than £10 million after Ofgem found vulnerable customers were left at a risk of harm. The payment follows an investigation by Ofgem into the energy supplier’s handling of prepayment meter customers, including those on…...
Extra 53,000 disabled households to get help with sky-high water bills
4+ mon, 1+ week ago (278+ words) Thousands of disabled families struggling with soaring water bills are set to get help to pay. The Government is expanding the WaterSure scheme, meaning an extra 53,000 households on disability benefits like DLA, PIP, or Attendance Allowance could save hundreds each…...
Watchdog to fine South East Water £22m over water supply failures
4+ mon, 1+ week ago (752+ words) Ofwat has said it plans to fine South East Water £22 million over water supply failures between 2020 and 2023 impacting more than 286,000 people. The water regulator said it was consulting over the fine after homes in Kent and Sussex were hit by…...
Extra 53,000 households on disability benefits to receive water bill help
4+ mon, 1+ week ago (399+ words) An extra 53,000 low-income households on disability benefits are to receive help paying their water bills under changes to the WaterSure help scheme. The scheme, which caps the bills of certain households who use high amounts of water, is to expand…...